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- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and fun events.
- Other info: Great career growth opportunities in a supportive family business.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a full driving licence required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Basildon
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Chelmsford employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to shine in this area. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Service Representative.
We think you need these skills to ace Customer Service Representative in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can contribute to our goal of delivering outstanding customer service!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your cover letter or CV, let us see your personality shine through!
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your administrative skills. We appreciate candidates who take the time to present a polished application!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our Thrifty family!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with grace.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role. Think about how you would manage the rental process, handle administrative tasks, and ensure customer satisfaction. Practising these scenarios can give you the confidence to answer effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is crucial in a customer-facing role like this one.