At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service while driving branch performance.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: Enjoy 30 days holiday, free parking, and employee discounts.
- Why this job: Kickstart your career with a supportive team and exciting growth opportunities.
- Qualifications: Customer service skills and a full driving licence required.
- Other info: Be part of a family business that values its people and fosters development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Bristol City
Hours: Full Time 40 hours
As a Trainee Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve organizational goals.
Benefits:
- 30 days holiday (including bank holidays)
- Free onsite parking
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Friendly and supportive working environment
Main Duties:
- Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis
- Ensure comprehensive training for yourself and colleagues in line with company guidelines
- Manage all thrifty processes and procedures in line with audit criteria
- Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives
- Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager
- Maintain effective communication with your Senior Location Manager and colleagues for collective success
- Proactively manage your time to ensure branch performance meets targets.
Key Responsibilities:
- May be required to work at another location within a reasonable distance
- Uphold GDPR rules and stay vigilant against potential cybersecurity threats
- Act as an ambassador for the company, promoting company interests at all times
- Ongoing completion of training on our platform
- Ensure all accidents/incidents are reported following company guidelines
- Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation.
Skills, Experience, and/or Qualifications Required:
- Ability to handle multiple tasks, prioritize effectively and work under pressure
- Self-starter with a positive approach to team development and continuous improvement
- Demonstrate excellent customer service and lead by example
- Previous experience in the car rental industry or a related field
- Excellent communication and administrative skills
- Computer skills (email, spreadsheets, and the ability to learn/use in-house systems)
- Full driving licence (held for 12 months at least)
If you are ready to embark on a challenging yet rewarding career path, apply now to be part of our dynamic team!
About us:
Thrifty is the largest privately owned leasing company in the UK with 89 locations nationwide. Our Head Office is the heart of our operations, and we're on the lookout for an exceptional Reservations Manager to lead our team to new heights. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do! Join us and shape the future with us!
APPLY NOW and join us!
Trainee Branch Manager in Bristol employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Branch Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission, especially in customer service and team leadership.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Confidence is key, so make sure you can articulate your experiences and how they relate to the Trainee Branch Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the position.
We think you need these skills to ace Trainee Branch Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Branch Manager role. Highlight your customer service experience and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences align with our company values. Let us know why you want to join our dynamic team!
Showcase Your Skills: Don’t forget to highlight your communication and administrative skills in your application. We’re looking for someone who can handle multiple tasks and lead by example, so make sure we see that in your written application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our family business. Don’t miss out!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty and its values. Understand their approach to customer service and how they position themselves in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Trainee Branch Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to inspire others and drive performance improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks under pressure. Think of scenarios where you had to prioritise effectively or manage a difficult customer situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the branch's success.