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- Tasks: Lead a dynamic team, exceed KPIs, and deliver exceptional customer service.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company with a family-oriented culture.
- Benefits: Enjoy a company car, 30 days holiday, pension contributions, and employee discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Management experience in the service industry and excellent communication skills required.
- Other info: Opportunities for career growth and a supportive team atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a challenge in a fast-paced environment? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.
As Branch Manager, you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams.
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
What can we offer you?
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have previous management experience in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check
How will your days look?
In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your team's morale.
This role is a 40 hour per week contract, working across the week as branches are open on the weekend.
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Apply now!
Branch Manager employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they deliver exceptional customer service. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 3
Practice your leadership skills! As a potential Branch Manager, you'll need to demonstrate your ability to lead a team. Think of examples from your past experiences where you've motivated others or handled challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Thrifty Car and Van Rental.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can lead a team and drive success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've exceeded KPIs or delivered exceptional customer service in the past.
Showcase Your Team Spirit: Since teamwork is key in this role, make sure to mention your ability to work well with others. We love candidates who can motivate their teams and create a positive atmosphere, so share any experiences that demonstrate this!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our Thrifty family!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty Car and Van Rental. Understand their values, services, and what sets them apart in the rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be leading a team, so it's crucial to demonstrate your management experience. Prepare specific examples of how you've successfully led teams in the past, focusing on your ability to motivate, train, and develop staff while achieving KPIs.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, be ready to discuss how you've handled challenging customer situations. Think of examples where you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to quality service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's current challenges or how success is measured. This shows your genuine interest in the role and helps you understand what will be expected of you as a Branch Manager.