At a Glance
- Tasks: Assist customers with car rentals and ensure a smooth experience.
- Company: Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Join a growing family business with amazing career opportunities.
- Why this job: Gain valuable customer service skills while earning a salary and completing an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 18000 - 25000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Birmingham Airport
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Apprentice in Birmingham employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer, offering a supportive work culture where employees are valued and encouraged to grow. As a Customer Service Apprentice at Birmingham Airport, you will benefit from structured on-the-job training, a competitive salary, and generous perks such as 30 days of holiday, a company pension scheme, and employee discounts. Join our family business and be part of a team that prioritises your development while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills match the role of a Customer Service Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the table. Don’t be afraid to let your enthusiasm for customer service shine through during the interview. It’s all about making a connection!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Apprentice in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Apprentice role. Highlight any relevant experience or skills that match the job description, like your communication skills and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with customers or resolved issues, demonstrating your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you went above and beyond for a customer or dealt with a difficult situation. Prepare structured answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
