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- Tasks: Assist customers with their car rental journey and ensure a seamless experience.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a growing family business that values its people.
- Qualifications: Excellent communication skills and a full driving licence required.
The predicted salary is between 12 - 15 £ per hour.
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Excellent customer service and communication skills
- Proficient computer skills
- A full driving license (held for at least 12 months)
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
Part Time Evening and Weekends Customer Care Assistant in Bedford employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle fast-paced situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Assistant role. Highlight your communication skills and any relevant customer service experience to show us you’re the perfect fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Take the time to write a personal one that explains why you want to work with us at Thrifty. Share your passion for customer service and how you can contribute to our team.
Show Off Your Skills: In your application, be sure to mention your computer skills and any experience you have with fast-paced environments. We love seeing candidates who can thrive under pressure and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Think of instances where your meticulous nature made a difference, whether it was in coordinating deliveries or ensuring customer satisfaction. Highlighting these moments will show that you understand the importance of precision in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Practice your responses to common situations, like dealing with an unhappy customer or managing multiple tasks at once. This preparation will help you feel more at ease and ready to impress.