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- Tasks: Ensure a seamless car rental experience by coordinating deliveries and providing top-notch customer service.
- Company: Join Thrifty, the largest privately owned leasing company in the UK with a family-oriented culture.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing team where your communication skills can shine and make a difference.
- Qualifications: Excellent customer service skills, computer proficiency, and a full driving licence required.
The predicted salary is between 10 - 12 £ per hour.
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Excellent customer service and communication skills
- Proficient computer skills
- A full driving license (held for at least 12 months)
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
Evening Customer Service Centre Advisor (Part Time) in Bedford employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time) in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your communication skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time) in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your communication skills and any relevant experience in fast-paced environments to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Attention to Detail: In customer service, details matter! When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company Inside Out
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Think of instances where your meticulous nature made a difference, whether it was in coordinating deliveries or ensuring customer satisfaction. Highlighting these moments will show that you understand the importance of precision in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific customer service situations. Practice responding to scenarios like dealing with an unhappy customer or managing multiple tasks at once. This preparation will help you feel more at ease and ready to showcase your problem-solving abilities.