At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Thrifty, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a family-oriented business.
- Why this job: Gain valuable customer service skills while earning a salary and qualifying for an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 15000 - 20000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Ashford
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Locations
Customer Service Apprentice in Ashford, Kent employer: Thrifty Car & Van Rental
Thrifty is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines hands-on experience with formal training. Located in Ashford, our vibrant work culture fosters teamwork and innovation, while generous benefits such as 30 days holiday, a company pension scheme, and employee discounts ensure a rewarding work-life balance. Join us to be part of a family business where your contributions are valued and recognised, paving the way for a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Ashford, Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrifty. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills match the role of a Customer Service Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the table. Don’t be afraid to let your enthusiasm for customer service shine through during the interview. It’s all about making a connection!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Apprentice in Ashford, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your application highlights your communication skills. Use clear and friendly language to show us you can connect with customers effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that relate directly to the Customer Service Apprentice role.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Thrifty Car & Van Rental
✨Know the Company
Before your interview, take some time to research Thrifty. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully communicated with customers or resolved issues in the past.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing specific instances where this skill has helped you in previous roles or experiences. For example, mention how you ensured accuracy in administrative tasks or how you double-checked information to avoid errors.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
