Job Title:Customer Service Agent
Increase your chances of an interview by reading the following overview of this role before making an application.
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits:
- 22 days holiday, increasing to 27 plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. xsabvtc The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customers satisfaction
- To process data accurately using a variety of inhouse systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently, as well as in a part of the
Customer Service Agent in Alphington employer: Thrifty Car & Van Rental
Join our dynamic team in Guildford as a Vehicle Valeter, where we pride ourselves on fostering a friendly and supportive working environment. With competitive benefits including a company pension scheme, employee discounts, and opportunities for career progression, we are committed to your growth and well-being. Experience a workplace that values enthusiasm and attention to detail, making every day rewarding and meaningful.
