VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery

Location: London Speechmark + Hybrid Working

Hours: Full time 37.5 hours per week – Mon to Fri

Join the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward.

What you’ll do:

• Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and aligning the approach to strategic goals.
• Draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements.
• Provide specialist expert counsel on consumer law and regulation.
• Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
• Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
• Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
• Assist in regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
• Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications:

• Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
• Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities.
• Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
• Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery, with a track record of successfully designing and implementing compliant product journeys and governance frameworks.

What we offer:

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise your benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top‑notch parental leave policies.

Additional Information:

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology – please contact your recruiter directly or email jobs@three.co.uk for guidance. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.