At a Glance
- Tasks: Lead the strategy and roadmap for Knowledge Management platforms, driving business outcomes.
- Company: Join VodafoneThree, a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Inclusive workplace with support for diverse backgrounds and career development.
- Why this job: Make a real impact by shaping knowledge solutions that enhance customer experience.
- Qualifications: Experience in Product Owner roles and familiarity with Knowledge Management platforms required.
The predicted salary is between 60000 - 75000 € per year.
The Knowledge Management Product Owner (KM PO) is accountable for the strategy, roadmap, and operational success of the organisation’s Knowledge Management (KM) platforms. Leading a team of Knowledge Product Specialists, this role ensures that knowledge solutions enable business outcomes, scale effectively, and integrate seamlessly across the wider systems landscape. Reporting into the Senior Systems Product Manager, the KM Product Owner acts as the primary interface between business stakeholders, the Systems Product Ownership (PO) team, and technology partners—translating business needs into clear, prioritised, and technically actionable requirements.
Responsibilities
- Own the product strategy and roadmap for VodafoneThree applications (Yext & SCIO), defining and delivering Knowledge Management (KM) capabilities aligned to business objectives, enterprise architecture, and digital transformation goals.
- Ensure KM platforms drive operational efficiency, customer experience, and regulatory compliance, continuously assessing performance, emerging technologies, and industry best practices to evolve the roadmap.
- Act as Product Owner for KM platforms, accountable for backlog prioritisation, feature definition, and delivering measurable business value.
- Own and govern business requirements, ensuring they are clearly defined, prioritised, and aligned to wider system initiatives, while acting as the bridge between business and technical teams.
- Provide functional and technical sign‑off and partner with delivery teams to ensure solutions are delivered on time, within scope, and to agreed quality and performance standards.
Qualifications
- Significant experience in Product Owner, Product Manager, or Systems Product roles.
- Experience working with Knowledge Management platforms (e.g. content, search, AI‑assisted knowledge, self‑service, or case management tools).
- Experience operating within large‑scale or enterprise system landscapes.
- Background working closely with engineering, architecture, and operations teams.
Inclusivity
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches your skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
VodafoneThree - Knowledge Manager Product Owner employer: Threeuk
At VodafoneThree, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and innovation. As a Knowledge Manager Product Owner, you will have the opportunity to lead a dynamic team while driving impactful knowledge management solutions that align with our digital transformation goals. Our commitment to employee growth, coupled with a supportive work environment, ensures that you can thrive both personally and professionally in this exciting role.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Knowledge Manager Product Owner
✨Tip Number 1
Get to know the company inside out! Research VodafoneThree's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the Knowledge Manager Product Owner role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to showcase your unique skills! During the interview, highlight how your background in Knowledge Management platforms can drive operational efficiency and customer experience. Remember, we want to see the real you!
We think you need these skills to ace VodafoneThree - Knowledge Manager Product Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Knowledge Management Product Owner role. Highlight your experience with KM platforms and how you've driven business outcomes in previous roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Teamwork Skills:As a KM Product Owner, you'll be working closely with various teams. Make sure to highlight your collaborative experiences in your application. We love seeing examples of how you've successfully bridged gaps between technical and business teams!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Threeuk
✨Know Your Knowledge Management
Make sure you brush up on your understanding of Knowledge Management platforms, especially Yext and SCIO. Be ready to discuss how these tools can drive operational efficiency and enhance customer experience, as this will show your alignment with the role's objectives.
✨Bridge the Gap
Prepare to demonstrate how you can act as a bridge between business stakeholders and technical teams. Think of examples where you've successfully translated business needs into actionable requirements, as this is a key part of the KM Product Owner role.
✨Showcase Your Strategic Thinking
Be ready to talk about your experience in defining product strategies and roadmaps. Highlight any past successes in prioritising backlogs and delivering measurable business value, as this will resonate well with the interviewers.
✨Emphasise Inclusivity and Adaptability
Since VodafoneThree values inclusivity, be prepared to discuss how you’ve fostered diverse perspectives in your previous roles. Also, think about any adjustments you might need during the interview process and don’t hesitate to ask for them—this shows your proactive approach.
