At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company with an inclusive culture.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Other info: Great career development opportunities and support for your well-being.
- Why this job: Make a real impact by transforming customer experiences with innovative technology.
- Qualifications: Passion for customer service, teamwork, and problem-solving skills are essential.
The predicted salary is between 27400 - 27400 £ per year.
Location: Swindon. Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance. Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
What we offerWe care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to knowWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Swindon) - 30 Hours employer: Threeuk
Three UK is an exceptional employer that prioritises the well-being and growth of its employees. With a strong focus on customer service, our inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and supported. We offer competitive pay, generous benefits including up to 31 days off, and extensive learning and development opportunities, making Swindon a fantastic location to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Swindon) - 30 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Swindon) - 30 Hours
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone the extra mile to help customers in the past. We love candidates who can demonstrate their commitment to creating exceptional experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Customer Advisor role. Use keywords from the job description to show that you understand what we're looking for and how you can contribute to our team.
Be a Team Player:We value collaboration, so don’t forget to mention your experience working in teams. Share stories that showcase your ability to work well with others and contribute to a positive environment. It’s all about teamwork here at Three!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can’t wait to read it! Don’t miss out on the opportunity to join our fantastic team in Swindon.
How to prepare for a job interview at Threeuk
✨Know Your Products
Before the interview, make sure you’re familiar with Three UK's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Think about how these products can enhance customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your passion for exceptional service will resonate well with the interviewers, as they’re looking for someone who can truly 'wow' their customers.
✨Team Player Attitude
Since teamwork is key in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you contributed to a positive team environment or helped achieve team goals.
✨Problem-Solving Mindset
Think of scenarios where you’ve successfully resolved customer issues. Be prepared to explain your thought process and how you approached the problem. This will demonstrate your resourcefulness and proactive nature, which are essential for a Retail Customer Advisor.
