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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Other info: Full training provided and excellent career development opportunities await you.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 27400 - 27400 £ per year.
Location: Slough
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 24 hours across 4–5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
BenefitsWe care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through learning & development tools.
Equal OpportunityWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology – please contact your recruiter directly or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Slough) - 24 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Slough) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! During the interview, let your passion for customer service shine through. Share personal stories that highlight your ability to engage with customers and work well in a team. We want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Slough) - 24 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone the extra mile to help customers in the past. We love candidates who can demonstrate their commitment to creating exceptional experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Retail Customer Advisor. Highlight your teamwork skills and problem-solving abilities, as these are key to our success at Three. We want to know how you can contribute to our high-performing environment!
Be Authentic: We appreciate honesty and authenticity in applications. Don’t be afraid to show your personality! Let us know what makes you unique and how you can bring that to our team. Remember, we’re looking for individuals who want to 'wow' our customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Understanding the latest tech trends and how they can enhance customer experiences will show your passion for the role and help you engage customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with what Three UK is looking for.
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to contribute positively to a team environment and achieve common goals.
✨Problem-Solving Mindset
Think of scenarios where you've successfully resolved customer issues. Be prepared to demonstrate your resourcefulness and proactive approach to problem-solving, as this is crucial for a Retail Customer Advisor.