At a Glance
- Tasks: Engage customers and provide tailored solutions with our innovative products.
- Company: Join Three UK, a people-focused company that values inclusivity and collaboration.
- Benefits: Enjoy competitive pay, bonuses, up to 31 days off, and personalised benefits.
- Other info: Full training provided, with ongoing development opportunities for your career growth.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and a drive to learn; no prior experience needed.
The predicted salary is between 20000 - 25000 € per year.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Rushden Lakes) - 30 hours employer: Threeuk
At Three UK, we pride ourselves on being an exceptional employer that values our people and their development. As a Retail Customer Advisor at our Rushden Lakes location, you'll enjoy a supportive and inclusive work culture, competitive pay, and a comprehensive benefits package tailored to enhance your well-being and career growth. With ongoing training and opportunities for personal advancement, you will be empowered to deliver outstanding customer experiences while thriving in a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Rushden Lakes) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products and services, and think about how you can enhance the customer journey. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work in a team. We want to hear your stories!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. We’re looking for authenticity, so don’t be afraid to show us who you really are. Share your passion for technology and how it can transform everyday moments for customers.
✨Tip Number 4
Follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Retail Customer Advisor (Rushden Lakes) - 30 hours
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this is key for us at StudySmarter.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Retail Customer Advisor role. We love seeing how you connect your background to what we do.
Be Authentic:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and what makes you excited about working with us at Three UK.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. This way, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though training will be provided, showing that you’ve done your homework on the latest tech trends and how they can enhance customer experiences will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your passion for delivering exceptional service will resonate well, as this role is all about creating positive customer interactions.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and how you handle challenges together.
✨Be Authentic
During the interview, let your personality shine through. The company values authenticity, so don’t hesitate to share your unique experiences and how they’ve shaped your approach to problem-solving and customer engagement.
