At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company that values inclusivity and innovation.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off and personalisable benefits.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 27000 - 30000 € per year.
Location: Upper Level, Unit 32, Royal Victoria Place, Tunbridge Wells, United Kingdom, TN1 2SS
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 12 hours across 2 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Benefits:
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our amazing learning & development tools.
Additional Information:
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Tunbridge Wells) - 12 Hours in Royal Tunbridge Wells employer: Threeuk
At Three UK, we pride ourselves on being an exceptional employer that values our people and their development. Located in the vibrant Royal Victoria Place in Tunbridge Wells, we offer competitive pay, generous bonuses, and a comprehensive benefits package tailored to support your well-being and career growth. Our inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Tunbridge Wells) - 12 Hours in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, services, and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! During the interview, let your authentic self shine through. Share personal stories that highlight your passion for customer service and teamwork. Remember, they want to see the real you, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Tunbridge Wells) - 12 Hours in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your love for customer service. We want to see how you can wow our customers and create those exceptional experiences that make a difference.
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to reflect the skills and experiences that match the Retail Customer Advisor role. We’re looking for team players who can drive sales and meet performance goals, so let that shine through!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and achievements that showcase who you are—this is your chance to stand out!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you've done your homework on the latest tech trends and how they can enhance customer experiences will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your passion for exceptional service, which is key for this role.
✨Team Player Vibes
Since teamwork is crucial at Three, be ready to discuss how you collaborate with others. Share stories that highlight your ability to contribute positively to a team environment and how you support your colleagues in achieving common goals.
✨Be Yourself
Authenticity is what we value most. Don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped you. Remember, they want to see the real you, so relax and be genuine!
