At a Glance
- Tasks: Engage customers and enhance their experience with innovative products and services.
- Company: Join Three UK, a leading mobile network provider in a vibrant retail environment.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and personalised perks.
- Other info: Full training provided; no prior product knowledge needed, just bring your ambition!
- Why this job: Make a real impact by delivering exceptional customer service and solving problems.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 30000 - 30000 £ per year.
Position Overview
Retail Customer Advisor at Three UK.
Location: 13 Coney Street, York, United Kingdom, YO1 9QL.
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance.
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalized solutions for customers with general mobile or network-related enquiries, ensuring prompt resolution.
Key Qualities
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Benefits
- Competitive pay, bonuses, up to 31 days off plus 2 bank holidays.
- Personalizable benefits include discounts, vouchers, a pension plan and more.
- Learning and development tools available.
- Full training will be provided; prior knowledge of products is not required.
- Ambition and drive to learn are most important.
Retail Customer Advisor (York) - 30 hours employer: Threeuk
Three UK is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a supportive work culture. Located in the vibrant city of York, employees enjoy competitive pay, generous time off, and a range of personalisable benefits, all while being part of a dynamic team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (York) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (York) - 30 hours
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your passion for delivering exceptional customer service. Share any experiences where you’ve gone the extra mile for a customer – it’ll show us you’re the right fit for the Retail Customer Advisor role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Be Yourself:We want to get to know the real you! Use your application to showcase your personality and how you’d fit into our team. A bit of authenticity goes a long way in making your application stand out from the crowd.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Threeuk
✨Know the Company
Before your interview, take some time to research Three UK. Understand their values, products, and what sets them apart in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with the job's focus on service excellence.
✨Demonstrate Team Spirit
This role requires collaboration within a team. Think of instances where you’ve worked well with others to achieve a common goal. Be ready to discuss how you contribute to a positive team environment, as this will resonate with the company’s emphasis on teamwork.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare for hypothetical situations where you might need to resolve a customer issue. Practice articulating your thought process clearly, showing how you can efficiently provide solutions while keeping the customer’s experience in mind.
