At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy a competitive salary, free staff handset, generous holiday allowance, and exclusive discounts.
- Other info: Work in a historic York location with ongoing training and development opportunities.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\'s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Three Store in York is located in the city center, offering mobile phones, SIM plans, and broadband services, surrounded by historic landmarks, popular retail shops, cafes, and just a short walk from the iconic York Minster and the picturesque Shambles.We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \'wow\' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Retail Customer Advisor (York) - 20 hours employer: Threeuk
At VodafoneThree, we pride ourselves on fostering an inclusive and dynamic work environment where every employee is valued and encouraged to thrive. As a Retail Customer Advisor in the vibrant city centre of York, you'll not only enjoy competitive pay and a comprehensive benefits package, but also have access to ongoing development opportunities that empower you to grow your career while making a meaningful impact in the community. Join us in building a connected future, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (York) - 20 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their offerings will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your commitment to delivering exceptional service.
✨Tip Number 3
Research the local York area and its community. Being knowledgeable about the local culture and landmarks can help you connect with customers on a personal level, enhancing their experience in-store.
✨Tip Number 4
Network with current employees or reach out to them on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Retail Customer Advisor (York) - 20 hours
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Customer Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Customise your CV to reflect the key qualities mentioned in the job description, such as customer focus, teamwork, and problem-solving abilities. Use specific examples to demonstrate these skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for working with VodafoneThree. Mention how you can contribute to enhancing the customer journey and achieving sales targets.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Threeuk
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Discuss instances where you contributed to a positive team environment or helped achieve team goals, as this is crucial for success in a retail setting.
✨Prepare for Product Knowledge Questions
Even though full training will be provided, showing a willingness to learn about the products and services offered by VodafoneThree can set you apart. Research their offerings and be ready to discuss how you would promote them to customers.
✨Practice Problem-Solving Scenarios
Be prepared to tackle hypothetical customer enquiries during the interview. Think of ways to demonstrate your resourcefulness and proactive approach to resolving issues, as this is key to providing personalised solutions.
