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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leading mobile network dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, free staff handset, unlimited sim, and generous holiday allowance.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: We celebrate diversity and support all applicants, ensuring everyone feels they belong.
Company Description
Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance.
Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Stratford Three Store is a modern and vibrant retail space, offering the latest smartphones, accessories, and mobile services, conveniently located in the bustling Stratford area, known for its shopping, entertainment, and transport connections. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition to the team. So, if you feel this role is for you, then please apply!
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
Retail Customer Advisor (Stratford) - 30 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Stratford) - 30 hours
✨Tip Number 1
Familiarise yourself with the latest mobile technology and services offered by Three. Being knowledgeable about the products will not only boost your confidence but also impress the interviewers when you can discuss how these products can enhance customer experiences.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will show your passion for delivering exceptional service, which is key for the Retail Customer Advisor role.
✨Tip Number 3
Research the Stratford area and its demographics. Understanding the local community can help you tailor your approach to customer engagement, making you a more attractive candidate who can connect with customers effectively.
✨Tip Number 4
Prepare to discuss how you work within a team. Since collaboration is essential for achieving sales targets, think of specific instances where you've contributed to a team's success, showcasing your ability to work well with others.
We think you need these skills to ace Retail Customer Advisor (Stratford) - 30 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your passion for customer service in your application. Provide specific examples of how you've successfully engaged with customers in previous roles, demonstrating your ability to create positive experiences.
Highlight Team Collaboration: Mention any experiences where you worked effectively within a team. This role values collaboration, so showcasing your ability to contribute to a positive team environment will strengthen your application.
Express Your Willingness to Learn: Since full training will be provided, express your eagerness to learn about the products and services offered by Three. Highlight any past experiences where you quickly adapted to new information or environments.
How to prepare for a job interview at Threeuk
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Discuss any previous experiences where you contributed to a positive team environment or achieved goals together, as teamwork is crucial in this role.
✨Prepare for Product Knowledge
Even though full training will be provided, showing a willingness to learn about the latest smartphones and mobile services can set you apart. Research Three UK's products and be ready to discuss how they can enhance customer experiences.
✨Exhibit Problem-Solving Skills
Be prepared to share instances where you've successfully resolved customer issues. This will demonstrate your resourcefulness and proactive approach, which are key qualities sought after for this position.
