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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in connectivity and community empowerment across the UK.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and extensive holiday allowance.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Full training provided, with ongoing development opportunities to grow your career.
Company Description
Three Retail Customer Advisor
Location: Southampton
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Qualities
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Retail Bonus
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree #LI-Onsite
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Retail Customer Advisor (Southampton) - 24 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Southampton) - 24 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their latest offerings will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your commitment to delivering exceptional service.
✨Tip Number 3
Research the local Southampton area and the specific demographics of the customers who frequent the Westquay Shopping Centre. Tailoring your approach to meet the needs of this audience can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive team environment. Since teamwork is essential for achieving sales targets, sharing your experiences of collaboration will resonate well with the hiring team.
We think you need these skills to ace Retail Customer Advisor (Southampton) - 24 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets and enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and technology. Mention specific examples of how you've successfully engaged customers or resolved issues in previous roles, showcasing your problem-solving skills and team collaboration.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Threeuk
✨Understand the Company Culture
Before your interview, take some time to research VodafoneThree's values and culture. They emphasise inclusivity and community, so be prepared to discuss how you can contribute to a positive team environment.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is crucial. Prepare examples of how you've provided exceptional customer service in the past, highlighting your problem-solving skills and dedication to meeting customer needs.
✨Demonstrate Team Collaboration
VodafoneThree values teamwork, so be ready to share experiences where you've successfully worked as part of a team. Discuss how you contributed to achieving common goals and how you support your colleagues.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Retail Customer Advisor position.
