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For Companies At a Glance
- Tasks: Engage customers and enhance their experience with our innovative products.
- Company: Join a dynamic retail team at Oxford Westgate.
- Benefits: Great pay, bonuses, up to 31 days off, and personal development opportunities.
- Other info: Inclusive hiring process with support for all candidates.
- Why this job: Make a real impact by delivering exceptional customer service every day.
- Qualifications: Passion for customer service and teamwork skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Unit U49, 234 The Westgate, Oxford, United Kingdom, OX1 1PE
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Strong passion for delivering exceptional service and ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Benefits
- Competitive package of pay and benefits that reward hard work while supporting health and well‑being.
- You can personalise benefits including:
- Great pay and bonuses
- Up to 31 days off plus 2 bank holidays
- Discounts and vouchers
- Pension plan
- Development opportunities & learning tools
Equal Opportunity
We believe everyone should have the opportunity to interview for a role that matches their skills. We identify reasonable adjustments to support candidates throughout the interview process, including extended time or breaks for online assessments, sign language interpreter, or assistive technology.
Retail Customer Advisor (Oxford Westgate) - 30 Hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Oxford Westgate) - 30 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can enhance customer engagement and service excellence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your resourcefulness and proactive approach, which are key for the Retail Customer Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Retail Customer Advisor (Oxford Westgate) - 30 Hours
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering exceptional service in your application. We want to see how you can enhance the customer journey and leave them feeling valued!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail Customer Advisor role. It shows us you’re genuinely interested.
Highlight Teamwork Skills: Since we value collaboration, share examples of how you've worked well in a team. Let us know how you contribute to a positive environment and help achieve common goals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Threeuk
✨Know Your Customer Engagement Strategies
Before the interview, think about how you can enhance the customer journey. Prepare examples of meaningful interactions you've had in previous roles that left customers feeling valued. This will show your passion for customer service.
✨Showcase Your Service Excellence
Be ready to discuss how you've created exceptional experiences in the past. Think of specific products or services you've tailored to meet customer needs and how that impacted sales or customer satisfaction.
✨Demonstrate Team Collaboration
Since teamwork is key, prepare to share instances where you've worked well within a team. Highlight how your contributions helped achieve team goals and fostered a positive environment.
✨Problem Solving on the Spot
Expect to be asked about how you handle customer enquiries and challenges. Have a few scenarios in mind where you provided personalised solutions quickly and effectively, showcasing your resourcefulness.