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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy competitive pay, bonuses, 31 days off, and perks like discounts and a free staff handset.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact on people's lives.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: We support your growth with ongoing training and a culture that celebrates individuality.
Three Retail Customer Advisor
Location: 89 Arndale Centre, Luton, LU1 2LJ
Salary: {£12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance}
Working Hours: {24 hours across 4 days per week, including weekends on a rotation basis}
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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Retail Customer Advisor (Luton) - 24 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Luton) - 24 hours
✨Tip Number 1
Familiarise yourself with the latest mobile technology and services offered by Three. Being knowledgeable about their products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on creating positive interactions and resolving issues, as this will prepare you for the real-life scenarios you'll encounter as a Retail Customer Advisor.
✨Tip Number 3
Research Three's company culture and values. Understanding their commitment to inclusivity and community engagement will allow you to align your answers with their ethos, showing that you're a great fit for their team.
✨Tip Number 4
Be ready to discuss your teamwork experiences. Since collaboration is key in this role, think of examples where you've successfully worked in a team to achieve a common goal, and be prepared to share these during your interview.
We think you need these skills to ace Retail Customer Advisor (Luton) - 24 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet sales targets and enhance customer experiences.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of VodafoneThree that resonate with you, such as their commitment to inclusivity and community impact, and explain how you can contribute to their goals.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Threeuk
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided exceptional customer service in the past, and be ready to discuss how you can enhance the customer journey at Three.
✨Demonstrate Team Spirit
Team collaboration is essential in this role. Think of instances where you've worked effectively within a team to achieve goals. Highlight your contributions and how you support your colleagues to create a positive environment.
✨Be Ready to Solve Problems
Problem-solving skills are crucial for addressing customer enquiries. Prepare to discuss specific challenges you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach.
✨Know the Products
While no prior knowledge is required, showing enthusiasm for learning about Three's products and services can set you apart. Familiarise yourself with their offerings and think about how you would explain them to customers.
