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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60/hour, enjoy bonuses, and receive 31 days off plus perks.
- Why this job: Be part of a team that values your input and fosters growth.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Inclusive culture with ongoing training and development opportunities.
Overview Three Retail Customer Advisor
Location: 44 Unicorn Way, Kingdom Centre, Glenrothes, United Kingdom, KY7 5NU
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description What you’ll do
As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team.
Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services.
Performance Enhancement : Achieve personal and store KPIs by driving sales and meeting performance goals.
Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications Who you are
Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment.
Problem Solving : Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Additional Information What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2
Retail Customer Advisor (Glenrothes) - 16 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Glenrothes) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. Remember, it’s all about showing how you can 'wow' customers!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part can boost your confidence. Plus, it shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Glenrothes) - 16 hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Customer Advisor role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. It shows us you’re genuinely interested!
Show Your Passion: We love candidates who are passionate about technology and customer service. Share examples of how you've wowed customers in the past or how you’ve used tech to solve problems. This will help us see your enthusiasm!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Three's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you answer questions more effectively. Think about how these products can enhance customer experiences.
✨Show Your Customer Focus
During the interview, highlight your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs in the past. This will demonstrate that you’re not just looking for a job, but that you genuinely care about making customers feel valued.
✨Team Player Vibes
Three values collaboration, so be ready to discuss how you work within a team. Share stories that showcase your ability to contribute positively to a group dynamic. Whether it’s resolving conflicts or celebrating team successes, showing you can work well with others is key.
✨Problem-Solving Skills
Prepare to talk about times when you've faced challenges and how you resolved them. This could be anything from handling a difficult customer to finding a creative solution to a problem. Emphasising your resourcefulness will show that you can think on your feet and provide effective solutions.
