At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer experience.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access discounts.
- Other info: Full training provided, with excellent opportunities for personal growth.
- Why this job: Be part of a team that transforms everyday moments with innovative technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 27400 - 27400 € per year.
Location: Unit 28 The Mall, Cameron Toll Shopping Centre, Edinburgh, United Kingdom, EH16 5PB
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store’s performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to ’wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer- Competitive pay and bonuses
- Up to 31 days off plus 2 bank holidays
- Discounts and vouchers
- Pension plan
- Learning & development tools
For more information, email jobs@three.co.uk.
Retail Customer Advisor (Edinburgh Cameron Toll) - 24 hours employer: Threeuk
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer engagement and teamwork. Located in the bustling Cameron Toll Shopping Centre in Edinburgh, our Retail Customer Advisors enjoy competitive pay, generous holiday allowances, and extensive learning and development opportunities, all while contributing to a dynamic team dedicated to delivering outstanding service. Join us to be part of a company that values your growth and rewards your efforts with performance-based bonuses and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Edinburgh Cameron Toll) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your people skills! Since this role is all about customer engagement, try role-playing different scenarios with friends or family. This will help you feel more confident in handling various customer interactions and showcasing your problem-solving abilities.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Three.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Edinburgh Cameron Toll) - 24 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Retail Customer Advisor role. Use keywords from the job description to show us you understand what we’re looking for.
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality shine through in your application. We want to get to know the real you and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Three UK's products and services. Brush up on their latest offerings and think about how they can benefit customers. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations where you resolved issues or created positive experiences. This will demonstrate your customer-focused mindset, which is crucial for the Retail Customer Advisor role.
✨Team Player Vibes
Since teamwork is key at Three UK, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well in a team, contribute positively, and support your colleagues. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
