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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts across thousands of retailers.
- Why this job: Be part of a vibrant team that values inclusivity and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours with 16 hours per week, including weekends, and ongoing training provided.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance.
Hours: 16 hours across 4 days per week, including weekends on a rotation basis.
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Three Store in Carlisle is located in the city centre, offering mobile phones, SIM plans, and broadband services, surrounded by popular retail shops, cafes, and just a short walk from the historic Carlisle Castle and the scenic Bitts Park. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information:We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
Retail Customer Advisor (Carlisle) - 16 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Carlisle) - 16 hours
✨Tip Number 1
Familiarise yourself with Three's products and services. Understanding the latest mobile technology and how it benefits customers will help you engage effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Research the local Carlisle area and its community. Being knowledgeable about the local culture and customer demographics can help you connect better with potential customers and show your commitment to the role.
✨Tip Number 4
Emphasise your teamwork abilities. Prepare to discuss how you've collaborated with others to achieve goals, as this role requires strong team dynamics to meet performance targets.
We think you need these skills to ace Retail Customer Advisor (Carlisle) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet performance goals.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at Three. Mention specific examples of how you've successfully engaged customers or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Threeuk
✨Show Your Customer Focus
During the interview, emphasise your passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles or experiences.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Discuss instances where you contributed to a positive team environment or helped achieve collective goals, as teamwork is crucial for this role.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you would handle common customer enquiries or challenges. Think of examples where you successfully resolved issues, showcasing your resourcefulness and proactive approach.
✨Research the Company and Products
Familiarise yourself with Three UK's products and services before the interview. Understanding their offerings will help you engage more effectively during the conversation and demonstrate your enthusiasm for the role.
