Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and achieve sales targets in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy competitive pay, bonuses, 31 days off, discounts, and a free staff handset with unlimited sim.
- Why this job: Be part of a supportive team that values diversity and offers real impact on customers' lives.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: We prioritise inclusivity and offer adjustments during the interview process to ensure everyone feels comfortable.
The predicted salary is between 22000 - 28000 £ per year.
Three Retail Customer Advisor
Location: 65 Deansgate, Bolton, BL1 1HQ
Salary:£12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Bolton Three Store is located in the heart of Bolton\’s town center, surrounded by bustling shopping streets, local landmarks like the Market Place, and easy access to transport links, offering a mix of modern retail and community-focused amenities.
We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree
#LI-Onsite
#J-18808-Ljbffr
Retail Customer Advisor (Bolton) - 37.5 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bolton) - 37.5 hours
✨Tip Number 1
Familiarise yourself with the latest mobile technology and services offered by Three. Being knowledgeable about their products will not only help you engage customers effectively but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently, showcasing your ability to provide exceptional service when it matters most.
✨Tip Number 3
Research the local Bolton area and its community. Understanding the demographics and needs of the customers in your store will allow you to tailor your approach and create a more personalised experience for each individual.
✨Tip Number 4
Network with current or former employees of Three to gain insights into the company culture and expectations. This can provide you with valuable information that can help you stand out during the interview process.
We think you need these skills to ace Retail Customer Advisor (Bolton) - 37.5 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Advisor role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Team Collaboration: In your application, emphasise your ability to work well within a team. Provide examples of past experiences where you contributed to a positive team environment or achieved goals collectively.
Highlight Problem-Solving Skills: Demonstrate your resourcefulness by including examples of how you've effectively resolved customer issues in the past. This will show your potential employer that you can handle challenges proactively.
How to prepare for a job interview at Threeuk
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to exceptional service.
✨Know the Products
While you’ll receive training, having a basic understanding of Three's products and services can set you apart. Research their offerings and think about how they can benefit customers. This knowledge will help you answer questions confidently.
✨Emphasise Teamwork
Three values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well with others.
✨Be Authentic
Three is looking for genuine individuals who can bring their true selves to work. During the interview, let your personality shine through. Share your unique experiences and what makes you excited about the role to create a memorable impression.
