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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy competitive pay, bonuses, free staff handset, and discounts on various retailers.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours with 12 hours per week across 2-3 days, including weekends.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 12 hours across 2-3 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Three Store in Belfast\’s CastleCourt offers mobile phones, SIM plans, and broadband services, located in a vibrant shopping center surrounded by bustling retail outlets, cafes, and just a short walk from the city’s historic Castle Gardens and the popular Donegall Place.We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency:Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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Retail Customer Advisor - (Belfast, Castle Court) - 12 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor - (Belfast, Castle Court) - 12 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to create exceptional experiences, which is key for this position.
✨Tip Number 3
Research the company culture at VodafoneThree. Understanding their commitment to inclusivity and community engagement can help you align your values with theirs, making you a more attractive candidate.
✨Tip Number 4
Be ready to discuss your teamwork experience. Since collaboration is essential in this role, think of specific instances where you contributed to a team goal or helped resolve a challenge together.
We think you need these skills to ace Retail Customer Advisor - (Belfast, Castle Court) - 12 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Customer Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the key qualities mentioned in the job description, such as customer focus, teamwork, and problem-solving abilities. Use specific examples to demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with VodafoneThree. Mention how you can contribute to enhancing the customer journey and achieving sales targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Threeuk
✨Understand the Company Culture
Before your interview, take some time to research VodafoneThree's values and culture. They emphasise inclusivity and community, so be prepared to discuss how you can contribute to a positive team environment.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, focusing on how you tailored your approach to meet individual needs.
✨Demonstrate Team Collaboration
Highlight your experience working in teams. VodafoneThree values collaboration, so share instances where you successfully worked with others to achieve a common goal or resolve a challenge.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to resolve customer issues efficiently, and be ready to explain your thought process and the outcome.
