At a Glance
- Tasks: Support the Store Manager in daily operations and drive store performance.
- Company: Join VodafoneThree, a leader in building a connected UK for everyone.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and extensive holiday allowance.
- Other info: Full training provided; no prior product knowledge required.
- Why this job: Be part of a team that values diversity and empowers you to grow.
- Qualifications: Looking for passionate individuals with leadership qualities and a customer-focused mindset.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store's performance.
Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Three Store in Leeds' Merrion Centre provides mobile phones, SIM plans, and broadband services, situated in a lively area filled with retail shops, restaurants, and entertainment venues, and just a short walk from Leeds Arena and the city’s vibrant shopping district. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Assistant Store Managers play a huge part in supporting our Store Managers to ensure our stores run smoothly.
Job Description
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
Key Responsibilities:
- Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
- Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
- Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store. Key qualities include:
- Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
- Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Retail Assistant Store Manager (Leeds Merrion) employer: Threeuk
At VodafoneThree, we pride ourselves on fostering a vibrant and inclusive work culture where every employee feels valued and empowered to contribute. As a Retail Assistant Store Manager in the bustling Merrion Centre of Leeds, you'll enjoy competitive pay, generous benefits including a free staff handset, and ample opportunities for personal and professional growth, all while being part of a team dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Store Manager (Leeds Merrion)
✨Tip Number 1
Familiarise yourself with VodafoneThree's values and mission. Understanding their commitment to building a connected nation and empowering communities will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or developed a team in the past. Highlighting your ability to coach and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in mobile technology and customer service. Being knowledgeable about current products and services will not only impress your interviewers but also show your genuine interest in the role and the industry.
✨Tip Number 4
Prepare to discuss how you would handle specific customer service scenarios. Think of examples where you've gone above and beyond for customers, as this aligns with the company's focus on delivering exceptional customer experiences.
We think you need these skills to ace Retail Assistant Store Manager (Leeds Merrion)
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and qualifications required for the Retail Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV:Your CV should clearly showcase your leadership qualities, customer service experience, and any sales achievements. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Strong Cover Letter:In your cover letter, express your passion for customer service and your desire to lead a team. Provide specific examples of how you've successfully managed teams or exceeded sales targets in the past.
Highlight Your Problem-Solving Skills:Since the role involves resolving customer enquiries and challenges, include examples in your application that demonstrate your resourcefulness and proactive approach to problem-solving.
How to prepare for a job interview at Threeuk
✨Show Your Leadership Skills
As a Retail Assistant Store Manager, you'll need to demonstrate your leadership qualities. Be prepared to share examples of how you've successfully managed a team or coached others in previous roles. Highlight your ability to motivate and develop team members.
✨Understand the Company Culture
VodafoneThree values inclusivity and community. Research their culture and be ready to discuss how you can contribute to creating a welcoming environment. Share your thoughts on teamwork and how you can help foster a positive atmosphere in the store.
✨Prepare for Customer Scenarios
Customer service is key in this role. Think of specific situations where you've gone above and beyond for a customer. Be ready to discuss how you would handle various customer enquiries and ensure exceptional service, as this will showcase your problem-solving skills.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you have met or exceeded sales targets in the past. This shows that you understand the importance of performance metrics and are driven to achieve results.
