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- Tasks: Support the Store Manager, drive performance, and deliver exceptional customer experiences.
- Company: Join Three UK, a dynamic retail environment focused on growth and innovation.
- Benefits: Excellent salary, monthly bonuses, up to 31 days off, and personalised benefits.
- Other info: Full training provided; your ambition is what matters most!
- Why this job: Step into a leadership role and make a real impact in a vibrant team.
- Qualifications: Sales and customer service experience, with a passion for coaching and team development.
The predicted salary is between 30000 - 40000 £ per year.
Location: RU3, Bouverie Place Shopping Centre, Folkestone, United Kingdom, CT20 1AU
Salary: Excellent basic salary plus an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
Key Responsibilities
- Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
- Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
- Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store. Key qualities include:
- Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
- Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.
Additional Information
What we offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning.
Retail Assistant Store Manager (Folkestone) - 37.5 Hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (Folkestone) - 37.5 Hours
✨Tip Number 1
Get to know the company inside out! Research Three UK, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail management roles, and don’t forget to highlight your leadership skills and customer service experience.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look smart and professional. It shows you’re serious about the role and ready to represent the store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Retail Assistant Store Manager (Folkestone) - 37.5 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Assistant Store Manager role. Highlight any previous management experience or customer service achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this role involves team management, be sure to mention any experiences where you've successfully led a team or coached others. We want to see how you can inspire and develop your colleagues!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and you'll get all the info you need about the role and our company!
How to prepare for a job interview at Threeuk
✨Know the Company Inside Out
Before your interview, make sure you research Three UK thoroughly. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Assistant Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully coached others or resolved conflicts. This will highlight your readiness for the role.
✨Prepare for Customer Scenarios
Expect questions about customer service situations. Think of specific instances where you went above and beyond for a customer or solved a tricky problem. This will showcase your customer-focused mindset and problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Aim for a professional look that aligns with the retail environment, as it reflects your understanding of the company's culture and standards.