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For Companies At a Glance
- Tasks: Drive revenue and retention strategies while collaborating with cross-functional teams.
- Company: Join VodafoneThree, a leader in building the UK's best network.
- Benefits: Enjoy competitive pay, bonuses, flexible working, and up to 28 days off.
- Why this job: Make a real impact on customer experience and business growth.
- Qualifications: Experience in commercial roles and strong analytical skills required.
- Other info: Inclusive workplace that values diverse perspectives and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reading + Hybrid working
Salary: Excellent basic salary plus bonus and benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected.
Job Description
In this role, you’ll be at the heart of SMARTY’s mission to deliver simple, honest mobile. Working alongside the Senior Revenue & Retention Manager and the Retention Specialist, you’ll help shape and achieve ambitious revenue and retention goals. You’ll support commercial programs and tactical activity, primarily through base management, ensuring every initiative reflects SMARTY’s brand values.
Responsibilities
- Help to create and coordinate revenue and retention performance, and report it to all key stakeholders
- Monetise the launch of new and existing propositions through base management, including Add-on sales, international calling, etc.
- Manage the in-life revenue and retention of key base programmes, including upsell, upgrade and cross sell programmes
- Explore all options to create new Revenue and Retention opportunities
- Ownership of Refer A Friend and Groups 1.0 and 2.0 performance
- Manage and own SMARTY’S revenue driving KPIs: ARPU and Total Revenue
Qualifications
- Prior experience in a commercial, P&L, or CRM role
- Strong numeracy and analytical skills, with the ability to support business cases, forecasting, and reporting results
- Strategic mindset, able to deliver immediate priorities while planning effectively for the future
- Experience working with customer bases and a clear understanding of the importance of CVM and CRM
- Collaboration with Marketing CRM teams, or prior experience in Marketing/CRM functions
- Proven ability to manage propositions and products in-life, optimising and monetising them to achieve commercial success
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
Revenue & Retention Specialist - SMARTY in Reading employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Retention Specialist - SMARTY in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at SMARTY on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding SMARTY’s mission and values. Think about how your skills in revenue and retention align with their goals. Show them you’re not just another candidate, but someone who genuinely cares about their vision.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences and how they relate to the role. Use specific examples that highlight your analytical skills and collaboration with cross-functional teams—this will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to building a connected future.
We think you need these skills to ace Revenue & Retention Specialist - SMARTY in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Revenue & Retention Specialist role. Highlight any relevant commercial or CRM experience, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining SMARTY and how your background makes you a perfect fit for the team. Keep it concise but impactful!
Showcase Your Collaboration Skills: Since collaboration is key in this role, mention any past experiences where you worked with cross-functional teams. This will show us that you can thrive in a team-oriented environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Threeuk
✨Know Your Numbers
As a Revenue & Retention Specialist, you'll need to demonstrate strong numeracy and analytical skills. Brush up on key metrics like ARPU and Total Revenue, and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so prepare examples of how you've worked with cross-functional teams in the past. Think about specific projects where you partnered with marketing, finance, or CRM teams to achieve common goals.
✨Understand SMARTY's Brand Values
Familiarise yourself with SMARTY’s mission to deliver simple, honest mobile services. Be prepared to discuss how your personal values align with theirs and how you can contribute to their ambitious revenue and retention goals.
✨Be Ready to Present
You'll need to take ownership of reporting and presenting base performance. Practice summarising complex information clearly and concisely, as well as how you would influence future strategy based on your findings.
