Retail Customer Advisor (Oxford Westgate) - 30 Hours

Three Retail Customer Advisor

Location: Unit U49, 234 The Westgate, Oxford, United Kingdom, OX1 1PE

Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

• Customer Focused: Strong passion for delivering exceptional service and ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Benefits

Competitive package of pay and benefits that reward hard work while supporting health and well‑being. You can personalise benefits including:

• Great pay and bonuses
• Up to 31 days off plus 2 bank holidays
• Discounts and vouchers
• Pension plan
• Development opportunities & learning tools

Equal Opportunity

We believe everyone should have the opportunity to interview for a role that matches their skills. We identify reasonable adjustments to support candidates throughout the interview process, including extended time or breaks for online assessments, sign language interpreter, or assistive technology.

For accessibility requests, contact jobs@three.co.uk.