VodafoneThree - Technical Governance Delivery Manager in Newbury

Location: Newbury + Hybrid

Working Hours: Full time 37.5 hours per week – Mon to Fri

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

Job Description What you’ll do We’re joining forces to create the UK’s largest mobile network, bringing together our strengths to improve customer experience and deliver high-quality coverage, connectivity, and reliability, while building a culture and future to be proud of. The Technical Governance Delivery Manager plays a key role within Network Engineering, leading the end-to-end management of external partners that support core connectivity and service delivery, from sourcing and contracting through to performance, compliance, and renewal or exit. Working closely with Technology, Procurement, Legal, and Business teams, the role ensures third-party solutions are well governed, aligned with organisational priorities, and deliver consistent quality, security, and resilience, while driving continuous improvement, innovation, and value across the partner ecosystem.

• Vendor Lifecycle Management: Lead onboarding, performance tracking, renewal, and offboarding of third-party providers.
• Contract & Commercial Oversight: Collaborate with Procurement and Legal to negotiate contracts, manage renewals, and ensure technical and commercial terms align with business objectives.
• Performance & SLA Management: Monitor and report on vendor KPIs and SLAs, driving continuous improvement and issue resolution.
• Risk & Compliance: Ensure providers meet regulatory, security, and operational compliance standards; conduct regular audits and risk assessments.
• Stakeholder Engagement: Act as the primary interface between internal teams and external providers, ensuring alignment with business needs.
• Process Improvement: Identify and implement improvements in Third Party governance, tooling, and reporting.
• Tooling & Systems: Use platforms such as SAP Ariba, ServiceNow, and internal dashboards to manage provider data and workflows.
• Strategic Input: Support strategic sourcing decisions and contribute to long-term vendor strategy and planning.

Qualifications Who you are Proven experience in third-party/vendor management within a technology or telecoms environment. Strong understanding of contract management, procurement processes, and compliance frameworks. Strong commercial and partner management experience, and demonstrable evidence of creating value. Excellent stakeholder management and communication skills. Analytical mindset with experience in performance reporting and data-driven decision-making.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Additional Information What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.