At a Glance
- Tasks: Analyse customer interactions and optimise digital experiences for better outcomes.
- Company: VodafoneThree, a leader in digital innovation with a focus on collaboration.
- Benefits: Competitive pay, bonuses, up to 28 days off, and hybrid working.
- Other info: Join a diverse team and enjoy opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming data into actionable insights that enhance user experiences.
- Qualifications: Experience in digital analytics and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Newbury (Hybrid)
Working Hours: Full time 37.5 hours per week – Monday to Friday
What you’ll do:
As a CRO Performance Insights Specialist, you’ll play a key role in helping us understand how customers interact with our digital journeys and where we can optimise experiences to drive better outcomes. You’ll analyse behavioural data and experimentation results to produce meaningful business insights within the Digital Insights team and the CRO and Test & Learn function.
Key responsibilities:
- Analyse A/B and multivariate test performance to understand customer behaviour and commercial impact
- Conduct journey diagnostics using tools such as Adobe Analytics, Contentsquare, Medallia, and BI dashboards
- Translate test outcomes into actionable recommendations that improve digital experiences and conversion performance
- Produce clear and engaging insight reports, test summaries, and optimisation readouts for stakeholders
- Maintain a structured library of experimentation learnings and reusable insight themes
- Identify behavioural trends and emerging customer issues to support future testing opportunities
- Partner with UX, Product, Ecommerce, and Engineering teams to guide optimisation priorities
- Support data accuracy, tagging validation, and measurement integrity across digital experiments
Qualifications:
- Experience in digital analytics, CRO, experimentation analysis, or digital optimisation environments
- Understanding of Frequentist and Bayesian approaches
- Strong analytical mindset with the ability to interpret testing results and identify meaningful behavioural insights
- Hands‑on experience with Adobe Analytics, Contentsquare, Medallia, BI dashboards, or similar analytics platforms
- Comfortable working with experimentation frameworks and evaluating statistical significance
- Ability to simplify complex data into clear, commercially focused recommendations and insight stories
- Detail‑oriented with a strong focus on data quality, tagging accuracy, and measurement standards
- Collaborative and confident working across cross‑functional digital teams including Product, UX, Ecommerce, and Engineering
- Strong communication and stakeholder management skills, with the ability to present insights clearly and influence decision making
Additional Information:
We are passionate about inclusion and diversity. We encourage candidates who do not meet every criterion to apply if they feel they can bring valuable experience to the role.
What we offer: Competitive pay, bonuses, up to 28 days off plus
