VodafoneThree - Continuous Improvement Manager in Newbury

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

As Continuous Improvement Manager you'll lead a team of process designers embedded across three high volume workstreams: deployment, logistics and fibre. You're not here to write requirements; you're here to model, govern and continuously improve the processes that make delivery possible at scale. You'll own the full improvement cycle: from workload planning and process design through to monitoring adoption and feeding insights back into the next iteration.

What you'll do:

• Resourcing & Capacity Management: Lead, plan, and prioritise work across a team of process designers, matching people to transformation programmes by skill set and development need. Manage the team's capacity against a high-volume delivery backlog, making clear calls on sequencing and trade-offs. Provide direct line management, including hands-on support and structured work assignment for team members at different levels.
• Process Governance & Standards: Own and evolve the process governance framework — ensuring processes are documented, controlled, and compliant with enterprise standards and regulatory obligations. Set the standards and lead process modelling and design using BPMN 2.0, SIPOC and value stream mapping to define and optimise end-to-end workflows. Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations. Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement team's own ways of working, not just the programmes it supports. Monitor adherence through assessments and audits; track non-compliance and drive corrective actions through to closure with process owners.
• Change Adoption Monitoring: Track adoption rates of implemented process changes across delivery teams and workstreams. Analyse deficiencies, emerging requirements and behavioural patterns to identify where improvements aren't landing. Feed structured insight back into the improvement cycle — closing the loop between design and real-world performance.

Qualifications:

Proven experience leading process improvement and service optimisation in complex, high-throughput operational environment, ideally in technology, infrastructure or communications. Strong command of process governance and controlled change: you understand what good looks like and can build frameworks that scale. Hands-on process modelling skills (BPMN 2.0, SIPOC, value stream mapping) — this is not a purely strategic role. Line management experience, including the ability to develop and support team members who need closer direction alongside high performers. Change management capability — not as a dedicated specialism, but enough to drive adoption and navigate resistance in a fast-moving programme. Strong stakeholder engagement and facilitation skills; able to influence without authority across functions and seniority levels. Comfortable with ambiguity and able to translate complex, shifting operational challenges into structured, actionable solutions.

Closing Date: 19/06/2026. We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.