RCS - Account, Verification & Product Manager in Newbury

Location: Newbury*Hybrid working

Working Hours: Full time 37.5 hours per week, Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Within Wholesale, the Growth Business is responsible for building the next generation of messaging and digital communication services — including RCS, RBM and Verification. These capabilities underpin a new wave of rich, secure and interactive business messaging experiences for brands, digital platforms, enterprises and OTT partners.

Account & Product Manager for RCS, RBM & Verification plays a key role in managing day‑to‑day relationships with ecosystem partners, supporting product performance, enabling innovation, and helping scale these fast‑growing propositions. This is a hands‑on role focused on managing commercial relationships, driving product improvement, supporting trials and use‑case development, and ensuring that partners receive a high‑quality experience as we grow adoption of these new technologies. You will be at the heart of our innovation agenda, supporting the scaling of rich media messaging, conversational commerce and trusted identity services across the UK market.

Key Roles & Responsibilities:

• Partner & Account Management: Manage day‑to‑day commercial and operational relationships with RCS/RBM messaging partners, aggregators, CPaaS providers, OEMs and Verification customers. Act as the primary point of contact for partner queries, service discussions, reporting needs and roadmap alignment. Monitor traffic, campaign activity, template use, API utilisation and commercial performance to identify growth opportunities. Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.
• Product Management – RCS, RBM & Verification: Manage product performance, adoption and lifecycle for RCS, RBM and Verification services. Track KPIs including delivery quality, throughput, template performance, engagement and partner usage. Feed insights into product roadmaps, highlighting opportunities for feature enhancements, new capabilities and platform improvements. Collaborate with Product and Technology teams to support development, testing, onboarding and configuration for new functionality.
• Innovation, Use‑Case & Campaign Development: Identify new use‑cases across conversational commerce, customer engagement, authentication, fraud prevention and identity. Support partner pilots, concept trials, early feature adoption and proof‑of‑concept testing. Work closely with commercial, technical and marketing teams to help shape go‑to‑market approaches for new RCS and Verification propositions.
• Operational Excellence & Issue Management: Monitor performance of RCS, RBM and Verification services across delivery, rendering, throughput and API stability. Triage and track partner‑reported issues, working with technical teams to ensure timely and high‑quality resolution. Maintain dashboards, reports and internal updates covering traffic, performance, adoption and customer experience metrics. Support readiness activities for upgrades, new channels, new templates, OEM changes or partner integrations.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams. Represent the partner and customer voice in internal discussions, ensuring product and platform decisions align with market needs. Provide insight for commercial planning, investment cases and wider Growth Business initiatives.

Qualifications Job Requirements, Knowledge & Experience:

• Experience in telecoms, messaging, OTT, CPaaS or digital platforms.
• Understanding of RCS and RBM messaging, conversational commerce or digital engagement channels.
• Familiarity with verification, identity or authentication services (e.g., SMS OTP, token‑based identity).
• Strong account management or product management experience with partners or customers.
• Analytical capability and experience working with product KPIs and performance dashboards.
• Excellent communication and stakeholder management skills.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.