At a Glance
- Tasks: Deliver insightful KPI reports to enhance customer experience and network performance.
- Company: Join a leading telecom company focused on data-driven decisions.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Inclusive hiring process with support for diverse candidates.
- Why this job: Make a real impact by transforming data into actionable insights for customers.
- Qualifications: Analytical mindset with basic SQL and Python skills; familiarity with data visualisation tools.
The predicted salary is between 35000 - 45000 £ per year.
To deliver accurate and timely Customer Insights KPI reporting and analysis, enabling data-driven decisions that improve customer experience and network performance. The role supports the Networks Quality UK team by extracting, analyzing, and presenting actionable insights from multiple data sources.
What you'll do:
- Perform Customer Insights KPI reporting and trend analysis to monitor performance and identify improvement opportunities.
- Analyse market-specific customer usage behaviour trends using advanced data analysis tools to generate actionable insights.
- Extract, clean, and validate data from multiple sources ensuring accuracy and consistency for reporting purposes.
- Develop, maintain, and continuously improve regular reports using SQL, Python, and other analytical tools.
- Collaborate with cross-functional teams to interpret data findings and support decision-making processes.
- Ensure timely delivery of high-quality reports aligned with business requirements and stakeholder expectations.
- Identify opportunities for process improvement and automation within reporting workflows.
- Maintain documentation of analysis methods, procedures, and data sources for transparency and repeatability.
- Support initiatives aimed at enhancing customer experience through data-driven recommendations.
Qualifications:
- Proven analytical skills with attention to detail.
- Basic proficiency in SQL and Python (including Jupyter Notebooks).
- Familiarity with data visualization tools (Tableau, Power BI).
- Good understanding of Microsoft Office applications.
- Basic knowledge of mobile network architecture and KPIs impacting customer experience.
Additional Information:
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Customer Experience KPI Specialist in Newbury employer: Threeuk
At our company, we pride ourselves on fostering a collaborative and inclusive work culture that empowers employees to thrive. As a Customer Experience KPI Specialist, you will benefit from continuous professional development opportunities, access to advanced analytical tools, and the chance to make a tangible impact on customer satisfaction. Located in a vibrant area, we offer a supportive environment where innovation is encouraged, and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience KPI Specialist in Newbury
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We think you need these skills to ace Customer Experience KPI Specialist in Newbury
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Threeuk. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Threeuk
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
