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For Companies At a Glance
- Tasks: Create engaging customer communications across email, SMS, and app channels.
- Company: Join VodafoneThree, a leader in building a connected UK.
- Benefits: Enjoy competitive pay, bonuses, 28 days off, and personalisable benefits.
- Why this job: Make a real impact on customer experiences while developing your marketing skills.
- Qualifications: Experience in B2C marketing communications and strong organisational skills.
- Other info: Inclusive workplace with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
This role supports the delivery of customer communications across the Consumer Value Brands (CVB) VOXY, SMARTY and TalkMobile. You will be helping to bring campaigns and propositions to life across channels such as email, SMS and app messaging. Working closely with the Customer Communications Manager, CVB teams, vendor partners and creative agencies, the role helps translate campaign plans into clear, engaging communications for customers. You will support the development and delivery of customer campaigns, ensuring communications are on brand, customer-first and delivered effectively. The role is a great opportunity to build experience in customer communications, developing skills in briefing, campaign delivery and performance optimisation within a fast-paced marketing environment.
What you’ll do
- Support the delivery of customer communications across email, SMS and app channels, helping translate plans into clear and engaging customer messaging.
- Work with CVB and cross-functional teams to develop customer communications that support brand campaigns, propositions and commercial priorities.
- Assist in the development of creative briefs for agencies and support the review of creative outputs to ensure communications are clear, accurate and on brand.
- Help develop customer messaging that balances brand tone with clear and compelling calls to action.
- Support campaign delivery by coordinating timelines, approvals and stakeholder feedback to ensure communications are delivered smoothly.
- Work closely with CVM and insights teams to review campaign performance and support the application of learnings to future activity.
- Liaise with Legal, CVB and vendor teams to ensure communications meet compliance requirements and brand guidelines.
- Support the ongoing optimisation of customer communications by applying best practice and insights from previous campaigns.
Qualifications
- Experience in marketing communications within a B2C environment.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- High attention to detail, particularly when reviewing customer communications and campaign assets.
- Curious and eager to learn, with an interest in developing skills in customer communications and marketing.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Customer Communications Executive in Newbury employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Executive in Newbury
✨Tip Number 1
Get to know the company! Research VodafoneThree and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer communications and marketing. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you on their radar and reinforces your enthusiasm for the role.
We think you need these skills to ace Customer Communications Executive in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Communications Executive role. Highlight your experience in marketing communications and how it aligns with our mission at VodafoneThree.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your organisational skills, attention to detail, and ability to manage multiple tasks.
Be Authentic: We want to see the real you! Share your unique experiences and what makes you passionate about customer communications. Authenticity goes a long way in helping us understand who you are.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the right role!
How to prepare for a job interview at Threeuk
✨Know Your Audience
Before the interview, take some time to research VodafoneThree and their Consumer Value Brands. Understand their mission, values, and recent campaigns. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Customer Communications Executive, your ability to communicate clearly is key. Prepare examples of how you've successfully crafted customer messages or campaigns in the past. Be ready to discuss how you balance brand tone with compelling calls to action.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and deadlines, especially in a fast-paced environment. Mention any tools or methods you use to keep track of projects and ensure nothing slips through the cracks.
✨Embrace Your Curiosity
VodafoneThree values curiosity and a willingness to learn. Share instances where you've sought out new knowledge or skills, particularly in marketing communications. This shows that you're eager to grow and adapt, which is essential for success in this role.