Billing & Technical Specialist in Newbury

Location: Newbury (Hybrid)

Working hours: Full time 37.5 hours per week – Mon to Fri

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We ask people to come into the office 2-3 days each week, for at least 8 days per month.

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

Responsibilities:

• Support the complex transition of VodafoneThree's network, ensuring a smooth migration from legacy Three systems to Vodafone's platforms with minimal disruption to customers and services.
• Provide technical expertise and guidance and mitigate technical risks to ensure successful project delivery.
• Deliver wholesale billing accuracy, revenue assurance, and optimisation of cost & revenue.
• Develop innovative reporting & billing solutions from a variety of data sources, often involving third parties and systems, to drive and guide commercial decision making & the performance of business units.
• Represent billing at all stages of Network and IT changes to ensure changes are implemented successfully, ensuring that customer billing experience is pivotal in every decision taken.
• Ensure all activities comply with UK regulations and industry standards.
• Collaborate with senior Commercial and Revenue Assurance teams to identify revenue leakage and implement controls and audits.

Qualifications:

• Extensive senior-level experience in Interconnect Billing Operations within the telecommunications industry, including strong knowledge of telecoms infrastructure (Network, Billing, Mediation, CRM, Provisioning).
• Advanced technical and analytical skills, including PL/SQL, SQL, Excel, and database tools (e.g. MS Access, Business Objects, MicroStrategy), with expertise in handling and validating complex data.
• Proven track record of leading complex IT and network migration/integration projects.
• Strong understanding of data structures and the ability to access, manage, and manipulate data in a robust and efficient manner.
• Excellent stakeholder management, organisational skills and attention to detail, with the ability to multi-task and continuously improve processes and service delivery.

Additional Information:

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or phone for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.