At a Glance
- Tasks: Design and deliver compliant customer journeys while ensuring regulatory standards are met.
- Company: VodafoneThree, a leading telecom company with a focus on innovation and compliance.
- Benefits: Great pay, bonuses, up to 28 days off, and personalised benefits for you and your family.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact on customer experiences in the telecom industry.
- Qualifications: Senior qualified lawyer or experienced regulatory advisor with telecoms expertise.
The predicted salary is between 55000 - 65000 € per year.
Location: London Speechmark + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
Join the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward.
Job Description
What you'll do:
- Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and aligning the approach to strategic goals.
- Draft, review and approve customer‐facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.
- Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
- Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
- Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
- Assist in regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
- Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.
Qualifications
- Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
- Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
- Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities.
- Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
- Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go‐to‐market delivery, with a track record of successfully designing and implementing compliant product journeys and governance frameworks.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise your benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top‐notch parental leave policies.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‐led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology – please contact your recruiter directly or email jobs@three.co.uk for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery in London employer: Threeuk
VodafoneThree is an exceptional employer that prioritises the success and well-being of its employees, offering competitive pay, generous leave policies, and personalised benefits tailored to individual needs. With a collaborative work culture that fosters professional growth and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while contributing to meaningful regulatory compliance initiatives in the dynamic telecommunications sector. The London location provides a vibrant environment for innovation and teamwork, making it an ideal place for those seeking a rewarding career in legal and regulatory affairs.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at VodafoneThree. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Dive deep into VodafoneThree's values and recent projects. Show us you’re not just another candidate but someone who truly gets what we do.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in consumer law and regulatory frameworks. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Expertise:When writing your application, emphasise your understanding of telecoms products and customer journeys. We’re looking for someone who can demonstrate their ability to embed regulatory obligations into commercial processes, so share specific examples where you’ve done this.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at Threeuk
✨Know Your Regulatory Stuff
Make sure you brush up on UK consumer protection law and Ofcom regulations. Being able to discuss these topics confidently will show that you’re not just familiar with the legal landscape but also ready to tackle the challenges in the role.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight your ability to foster teamwork and implement compliance solutions across different departments.
✨Prepare for Real-World Scenarios
Think about potential regulatory challenges VodafoneThree might face and how you would address them. Being able to discuss practical compliance solutions will demonstrate your proactive approach and problem-solving skills.
✨Be Authentic and Engaging
During the interview, let your personality shine through. Share your experiences and insights in a way that reflects who you are. Remember, they want to see the real you, so don’t hold back on showing your passion for the role!
