At a Glance
- Tasks: Deliver exceptional customer service and meet sales targets in-store.
- Company: Join Three UK, a leading mobile network provider.
- Benefits: Flexible hours, training provided, and a supportive team environment.
- Other info: Weekend rotation required; great opportunity for career growth.
- Why this job: Engage with customers and promote innovative mobile products.
- Qualifications: Passion for customer service and teamwork skills.
The predicted salary is between 18900 - 23100 £ per year.
Three UK is seeking a Retail Customer Advisor in Gateshead.
Join a team focused on delivering exceptional customer service while meeting sales targets, using knowledge of our mobile and network products to assist customers in-store.
You’ll engage shoppers, promote our services, and work toward store KPIs with a customer-first mindset.
Training is provided, and weekend rotation is required as part of a 30-hour week. #J-18808-Ljbffr
In-Store Customer Care & Sales Advisor employer: Threeuk
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Trowbridge that prioritises customer engagement and team collaboration. With competitive pay, generous benefits including up to 31 days off, and a strong commitment to employee development, we empower our Retail Customer Advisors to thrive and grow within the company. Join us to be part of a supportive environment where your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store Customer Care & Sales Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Threeuk and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Threeuk and let us see your personality shine through!
We think you need these skills to ace In-Store Customer Care & Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Threeuk.
Get Familiar with Our Brand:Before applying, take some time to learn about Threeuk and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Threeuk
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Threeuk.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Threeuk will surely appreciate.
