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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a company dedicated to connecting communities and empowering individuals.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Why this job: Be part of a team that values diversity and fosters a supportive workplace culture.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided and opportunities for personal growth and development.
The predicted salary is between 10 - 15 £ per hour.
Company Description
Location: 55-56 Buchanan Street, Glasgow, United Kingdom, G1 3JL
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Why VodafoneThree
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description
What you’ll do
- As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store.
- Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team.
Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
Who you are
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Additional Information
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rated). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Glasgow - Buchanan Street) - 16 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Glasgow - Buchanan Street) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress to impress! Even if the store has a casual vibe, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Customer Advisor (Glasgow - Buchanan Street) - 16 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Customer Advisor role. Highlight any customer service experience and teamwork skills, as these are key to what we’re looking for!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about joining VodafoneThree. Share your passion for customer service and how you can contribute to our team’s success. We love hearing your story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We want to see your resourcefulness and how you can provide personalised solutions for customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with VodafoneThree's products and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-focused mindset will resonate well, as this role is all about enhancing the customer journey.
✨Team Spirit Matters
Since teamwork is key in this position, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you handle challenges together.
✨Be Yourself
VodafoneThree values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and perspectives, as they want to see the real you and how you can fit into their inclusive culture.
