Retail Customer Advisor (Glasgow - Braehead) - 30 hours

Company Description

Three Retail Customer Advisor

Location: Unit 53, Braehead Shopping Centre, Glasgow, United Kingdom, G51 4BN

Salary: £12.60 per hour + an on‑target bonus of 25%, paid monthly based on store performance

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

We’re here to build a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built today.

Job Description

As a Retail Customer Advisor you will understand and meet each customer’s unique needs as they enter the store. Your dedication to customer service and your knowledge of our products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required.

Additional Information

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and many more. We help with your career through our amazing learning and development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments or have an accessibility request during the interview process, please contact your recruiter directly or email jobs@three.co.uk for guidance.

During the interview we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.