At a Glance
- Tasks: Deliver insightful KPI reports to enhance customer experience and network performance.
- Company: Join a leading telecom company focused on innovation and customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Inclusive workplace with support for diverse needs during the recruitment process.
- Why this job: Make a real difference by using data to improve customer experiences.
- Qualifications: Analytical mindset with basic skills in SQL and Python.
The predicted salary is between 35000 - 45000 £ per year.
To deliver accurate and timely Customer Insights KPI reporting and analysis, enabling data-driven decisions that improve customer experience and network performance. The role supports the Networks Quality UK team by extracting, analyzing, and presenting actionable insights from multiple data sources.
What you'll do:
- Perform Customer Insights KPI reporting and trend analysis to monitor performance and identify improvement opportunities.
- Analyse market-specific customer usage behaviour trends using advanced data analysis tools to generate actionable insights.
- Extract, clean, and validate data from multiple sources ensuring accuracy and consistency for reporting purposes.
- Develop, maintain, and continuously improve regular reports using SQL, Python, and other analytical tools.
- Collaborate with cross-functional teams to interpret data findings and support decision-making processes.
- Ensure timely delivery of high-quality reports aligned with business requirements and stakeholder expectations.
- Identify opportunities for process improvement and automation within reporting workflows.
- Maintain documentation of analysis methods, procedures, and data sources for transparency and repeatability.
- Support initiatives aimed at enhancing customer experience through data-driven recommendations.
Qualifications:
- Proven analytical skills with attention to detail.
- Basic proficiency in SQL and Python (including Jupyter Notebooks).
- Familiarity with data visualization tools (Tableau, Power BI).
- Good understanding of Microsoft Office applications.
- Basic knowledge of mobile network architecture and KPIs impacting customer experience.
Additional Information:
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Customer Experience KPI Specialist employer: Threeuk
At our company, we pride ourselves on fostering a collaborative and inclusive work culture that empowers employees to thrive. As a Customer Experience KPI Specialist, you will benefit from continuous professional development opportunities and the chance to work with cutting-edge analytical tools in a dynamic environment. Located in the heart of the UK, we offer a supportive atmosphere where your insights directly contribute to enhancing customer experiences and network performance.
