At a Glance
- Tasks: Engage customers and provide tailored solutions with innovative products.
- Company: Join Three UK, a people-focused company that values inclusivity.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off.
- Other info: Ongoing training and development opportunities to grow your career.
- Why this job: Make a real impact by transforming customer experiences with technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 27000 - 30000 € per year.
Location: Truro
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning.
Retail Customer Advisor (Truro) - 30 hours in Cornwall employer: Threeuk
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Truro that prioritises employee well-being and development. As a Retail Customer Advisor, you'll enjoy competitive pay, generous bonuses, and up to 31 days off, all while being part of a supportive team that values your contributions and fosters personal growth through ongoing training and career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Truro) - 30 hours in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! When you're chatting with the interviewers, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. They want to see that you care about making a difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Retail Customer Advisor (Truro) - 30 hours in Cornwall
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you can create exceptional experiences and meet customer needs, so share any relevant examples from your past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Yourself:Let your personality shine through in your written application. We’re looking for individuals who can connect with customers and work well in a team, so don’t be afraid to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Threeuk
✨Know the Products Inside Out
Before your interview, take some time to familiarise yourself with Three UK's products and services. Understanding the features and benefits will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional experiences will resonate well with the interviewers, as they value customer focus highly.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and help achieve collective goals.
✨Practice Problem-Solving Scenarios
Anticipate questions about handling customer enquiries or challenges. Practising how you would approach these situations can help you articulate your problem-solving skills effectively during the interview.
