Retail Customer Advisor in Bournemouth

Three Retail Customer Advisor
Location:
Bournemouth, Commercial Road
Salary:
£***** per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours:
24 hours across 4-5 days per week, including weekends on a rotation basis
Company Description
We\’re here to build a network the UK can count on – one that connects people, places and potential.
Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\’s being built – today.
We\’re creating more than the UK\’s best network.
We\’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong.
Whoever you are and whatever your story, there\’s space for you here.
We\’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You\’ll join a team that genuinely cares – about each other, about our customers, and about the future we\’re building.
From day one, you\’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store.
Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
Customer Engagement:
Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
Service Excellence:
Create exceptional experiences through tailoring and promoting our innovative products and services.
Performance Enhancement:
Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
Solution Efficiency:
Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you.
We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
Customer Focused:
A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
Team Collaboration:
The ability to work well within a team, contributing to a positive and high-performing environment.
Problem Solving:
Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow.
We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people.
We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day.
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
Benefits
A free staff handset + unlimited sim card
4.5% employer pension contribution
Life assurance
Holiday allowance of 31 days annual leave plus 2