At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great perks.
- Other info: Full training provided, with ongoing development opportunities to grow your career.
- Why this job: Be part of a team that transforms customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 27400 - 27400 £ per year.
Location: Birmingham Perry Bar
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance
Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Accessibility and Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Birmingham Perry Bar) - 20 hours employer: Threeuk
Three UK is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive pay, generous bonuses, and up to 31 days off plus bank holidays. With a strong focus on customer service and teamwork, the company fosters a collaborative work culture where individuals are empowered to innovate and develop their skills through comprehensive training and ongoing learning opportunities. Located in Birmingham Perry Bar, this role provides a unique chance to engage with customers while being part of a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Birmingham Perry Bar) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, values, and what makes them stand out in the retail space. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Customer Advisor (Birmingham Perry Bar) - 20 hours
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your passion for customer service. Share examples of how you've gone the extra mile to meet customer needs – this is what we love to see!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key qualities mentioned in the job description. We want to know why you’re the perfect fit for us at Three.
Be Yourself:Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us who you are and what makes you unique. It’s all about connecting with our team!
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Threeuk
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Understanding the latest tech trends and how they can enhance customer experiences will show your passion for the role and help you engage customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your customer-focused mindset.
✨Team Player Attitude
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share experiences where you contributed to a team goal or helped a colleague, highlighting your ability to work well in a high-performing environment.
✨Problem-Solving Mindset
Think of scenarios where you successfully resolved customer issues. Be prepared to explain your thought process and how you approached finding solutions, as this will showcase your resourcefulness and proactive attitude.
