Customer Quality Manager - EMEA in Manchester

Position Overview

We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region.

The Opportunity

This role is central to shaping customer experience, driving product performance and driving continuous improvement initiatives throughout the EMEA region. Responsibilities include monitoring product performance in the field and enhancing customer response and reporting systems. The objective is to promote ongoing improvements in customer satisfaction by actively managing customer insights, addressing complaints, handling warranty issues, and analysing trends.

Main Focus

• Oversee Customer Quality Performance
• Drive Continuous Improvement and Lessons Learned

Candidate Profile

• Demonstrated background in Quality with a strong focus on performance enhancement and customer-driven initiatives
• Experience in leading or coaching teams
• Knowledge of 8D, Six Sigma, and CAPA methodologies
• Proficiency in data-driven analytics to guide outcomes and support lessons learned
• Experience working within a matrix organizational structure

Why Consider This Role?

• High-visibility leadership position
• Opportunity to influence both product performance and customer relationships
• Hybrid work model for better work-life balance
• Join an organization committed to significant investments in innovation
• Excellent Remuneration package and blue-chip benefits.