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For Companies At a Glance
- Tasks: Lead customer quality performance and drive continuous improvement across the EMEA region.
- Company: Join a blue-chip international manufacturing organisation with a strong commitment to innovation.
- Benefits: Enjoy a competitive salary, excellent benefits, and a hybrid work model for better work-life balance.
- Why this job: Make a real impact on customer satisfaction and product performance in a high-visibility leadership role.
- Qualifications: Experience in quality management, team leadership, and data-driven analytics.
- Other info: Opportunity for continuous learning and development in a dynamic environment.
The predicted salary is between 48000 - 72000 £ per year.
We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region.
Position Overview
As a key leader within the Quality function, the Customer Quality Manager will oversee a team covering the EMEA region and report directly to the Head of Quality. The position offers a hybrid working arrangement, requiring three days per week on-site and two days remote.
The Opportunity
This role is central to shaping customer experience, driving product performance and driving continuous improvement initiatives throughout the EMEA region. Responsibilities include monitoring product performance in the field and enhancing customer response and reporting systems. The objective is to promote ongoing improvements in customer satisfaction by actively managing customer insights, addressing complaints, handling warranty issues, and analysing trends.
Main Focus:
- Oversee Customer Quality Performance
- Drive Continuous Improvement and Lessons Learned
Candidate Profile
- Demonstrated background in Quality with a strong focus on performance enhancement and customer-driven initiatives
- Experience in leading or coaching teams
- Knowledge of 8D, Six Sigma, and CAPA methodologies
- Proficiency in data-driven analytics to guide outcomes and support lessons learned
- Experience working within a matrix organizational structure
Why Consider This Role?
- High-visibility leadership position
- Opportunity to influence both product performance and customer relationships
- Hybrid work model for better work-life balance
- Join an organization committed to significant investments in innovation
- Excellent Remuneration package and blue-chip benefits
- Continuous Learning & Development environment
Customer Quality Manager - EMEA employer: threesixty selection
Contact Detail:
threesixty selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's recent projects and initiatives. We want to show that we’re genuinely interested in their work and how we can contribute to their customer quality goals.
✨Tip Number 3
Practice common interview questions, especially those related to quality management and continuous improvement. We should be ready to share our experiences with methodologies like 8D and Six Sigma.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and reiterate our enthusiasm for the role. Let’s keep the conversation going!
We think you need these skills to ace Customer Quality Manager - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Quality Manager. Highlight your experience in quality management, especially any work with customer-driven initiatives and performance enhancement. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about quality management and how you can drive continuous improvement. Be sure to mention your familiarity with methodologies like 8D and Six Sigma, as these are key for us.
Showcase Your Leadership Skills: As a Customer Quality Manager, you'll be leading a team. Make sure to highlight any previous leadership or coaching experiences in your application. We love seeing candidates who can inspire and guide others towards achieving great results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at threesixty selection
✨Know Your Quality Methodologies
Make sure you brush up on your knowledge of 8D, Six Sigma, and CAPA methodologies. Be ready to discuss how you've applied these in past roles, as this will show your understanding of quality management and your ability to drive continuous improvement.
✨Showcase Your Leadership Skills
As a Customer Quality Manager, you'll be leading a team. Prepare examples of how you've successfully coached or led teams in the past. Highlight specific situations where your leadership made a difference in customer satisfaction or product performance.
✨Data-Driven Decision Making
Since the role requires proficiency in data-driven analytics, come prepared with examples of how you've used data to guide outcomes. Discuss any tools or systems you've implemented to enhance customer response and reporting systems.
✨Understand the Company’s Vision
Research the company’s commitment to innovation and customer satisfaction. Be ready to discuss how your values align with theirs and how you can contribute to their goals in shaping customer experience across the EMEA region.
