At a Glance
- Tasks: Manage accounts for Amazon and Walmart sellers, driving financial outcomes through profit recovery services.
- Company: Join a fast-growing tech company revolutionising e-commerce with innovative software solutions.
- Benefits: Enjoy remote work, pension, paid time off, and a supportive team culture.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team where your insights directly impact customer success and business growth.
- Qualifications: 3-6+ years in Account Management or similar roles, strong analytical and communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Threecolts is the leading software suite for online & offline consumer brands (Amazon, Walmart, Target, Shopify, eBay, etc.). We’ve built a powerful ecosystem of software solutions to help businesses grow smarter — from revenue recovery and retail finance, to multichannel operations and pricing optimization. With over 500 employees globally and strong backing, we’re scaling fast across new markets and new partner channels.
Who We Are
We’re a global team built for speed, trust, and impact. As an AI enabled company, AI is integrated across Threecolts from development through to operations, empowering teams to move faster, build better, improve quality, and make more informed decisions. We hire exceptional people from all backgrounds and give them the autonomy to move fast and the accountability to deliver, where you will wear multiple hats, take ownership of challenges, and proactively solve problems beyond your immediate scope. Change is constant, ambiguity is part of the deal, and clear, concise communication is how we stay aligned, so when in doubt, bring people in.
What You’ll Do
- Own a portfolio of Amazon and Walmart sellers, with accountability for delivering consistent, measurable financial outcomes through our profit recovery services.
- The role is hands-on, combining customer ownership with operational oversight to ensure execution quality and retention.
- Maintain end-to-end visibility across audits, claims, and recovery workflows, ensuring activity is progressing accurately and at pace.
- Identify delays, gaps, and missed recovery opportunities early, and drive them through to resolution in partnership with Service Delivery teams.
- Analyse account-level data to uncover discrepancies, recovery opportunities, and performance trends.
- Translate findings into clear, actionable insights, ensuring customers understand both the value delivered and where further gains can be made.
- Manage day-to-day customer relationships, setting expectations, handling queries, and maintaining strong engagement.
- Identify opportunities to introduce additional Threecolts products and services where relevant, contributing to expansion across the portfolio.
- Operate with consistency and structure across all accounts, ensuring no work is missed, no opportunity is overlooked, and customers receive a reliable, high-quality experience.
Qualifications
- 3-6+ years of experience in Account Management, Customer Success, or client-facing roles within SaaS, e-commerce, marketplaces, or data-driven services.
- Proven experience owning a portfolio of customers with responsibility for retention and ongoing performance.
- Strong analytical capability — confident working with Excel / Google Sheets (data manipulation, trend analysis, identifying discrepancies).
- Experience operating in data-heavy, operational environments where accuracy and follow-through are critical.
- Ability to manage multiple accounts simultaneously while maintaining clear visibility, prioritisation, and control.
- Strong communication skills — able to translate complex data into clear, actionable insights for customers.
- Experience working cross-functionally with operations, delivery, or product teams to resolve issues and drive outcomes.
- Familiarity with CRM systems (Salesforce or similar) for account tracking and workflow management.
- Experience within the Amazon / Walmart ecosystem or similar marketplace environments is strongly preferred.
You are a hands-on operator who takes full ownership of your accounts. You don’t wait for issues to surface, you proactively identify them and drive resolution. You are comfortable working with data and use it to guide decisions and conversations. You combine customer focus with commercial awareness, understanding that delivering value and driving retention are directly linked. You are detail-oriented but not slow, you can move quickly while maintaining a high standard of accuracy. You are accountable, consistent, and reliable. Customers trust you because you deliver, and internal teams trust you because you stay on top of the detail and follow through.
Compensation Perks and Benefits
- Pension and paid time off, including sick leave.
- Fully remote/hybrid working.
Account Manager (Profit Recovery) employer: Threecolts LLC
Threecolts is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to take ownership of their roles while driving impactful results. With a strong focus on employee growth, we offer opportunities for professional development in a fast-paced environment where innovation thrives, particularly in the exciting realm of e-commerce. Our commitment to flexibility through fully remote or hybrid working arrangements ensures that you can achieve a healthy work-life balance while contributing to our mission of helping consumer brands grow smarter.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Profit Recovery)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Threecolts LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Threecolts LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Profit Recovery)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Threecolts LLC:Your cover letter is your chance to shine! Tell us why you want to work at Threecolts LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Threecolts LLC!
How to prepare for a job interview at Threecolts LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
