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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide amazing experiences.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn.
- Other info: Opportunities for career advancement and a commitment to equality in employment.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPIs
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 4 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers, showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description: £12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications:
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Retail Customer Advisor (Watford) - 20 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Watford) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this aligns perfectly with Three's focus on exceptional customer care.
✨Tip Number 3
Practice your communication skills. Engage in conversations with friends or family about technology and customer service scenarios to build your confidence in discussing these topics.
✨Tip Number 4
Research Three UK's company culture and values. Understanding their commitment to diversity and inclusion will help you articulate how you can contribute to their team dynamic during the interview.
We think you need these skills to ace Retail Customer Advisor (Watford) - 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your communication skills and any previous achievements in sales or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Three UK's vision of better connectivity and customer care.
Showcase Your Willingness to Learn: Since prior knowledge of products isn't required, focus on your eagerness to learn and adapt. Share examples of how you've successfully learned new skills in past roles.
Highlight Teamwork and Inclusivity: Three UK values diversity and teamwork. Include experiences where you worked collaboratively in a team setting and contributed to an inclusive environment.
How to prepare for a job interview at Three
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Communicate Clearly
Awesome communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common customer scenarios to showcase your problem-solving abilities during the interview.
✨Demonstrate Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you approach learning new products or services. Share any experiences where you've quickly adapted to new information or technologies.
✨Emphasise Teamwork
This role requires working as part of a team. Think of examples where you've successfully collaborated with others to achieve a goal. Highlighting your ability to work well in a diverse environment will resonate with their inclusive culture.
