Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide solutions, and create amazing experiences in-store.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12/hour, bonuses, discounts, and career development opportunities.
- Why this job: Be part of a diverse team that values your unique contributions and supports your growth.
- Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn!
- Other info: Flexible hours, including weekends, with potential for future store management roles.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 3-4 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
£12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Tunbridge Wells) - 24 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Tunbridge Wells) - 24 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, understanding their offerings will help you engage better with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology. This will help you feel more comfortable discussing mobile products and services, which is key for a Retail Customer Advisor role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to meet the expectations of the position and align with Three's customer-focused values.
✨Tip Number 4
Research the company culture at Three UK. Understanding their commitment to diversity and inclusion can help you articulate how you would contribute to their team dynamics and support their mission during the interview.
We think you need these skills to ace Retail Customer Advisor (Tunbridge Wells) - 24 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous customer-facing roles you've had, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Three UK's vision of better connectivity and customer care. Be sure to express your willingness to learn about their products.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Since the role is all about customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to understand and meet their needs.
✨Demonstrate Your Communication Skills
Awesome communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your conversational skills.
✨Express Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you approach learning new things and adapting to new environments. Share any experiences where you've successfully picked up new skills quickly.
✨Emphasise Teamwork
This role requires working as part of a team. Prepare to talk about your experiences collaborating with others, resolving conflicts, and contributing to a positive team environment. Show that you can be a supportive team member.