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- Tasks: Engage with customers, understand their needs, and provide solutions in a retail environment.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your individuality and offers growth opportunities.
- Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn.
- Other info: Flexible hours, including weekends, with potential for career advancement.
Company Description
Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individualbonusaccelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Responsibilities
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Solving queries for customer quickly
- Providing amazing experiences that make people feel good
- Matching our products and services to our customer’s needs and selling them our amazing state‑of‑the‑art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
- Typically working 3 days per week, including weekends
- Showing customers how technology can elevate everyday moments into something truly special
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
This role is approachable and technical. We want someone who is customer focused and produces excellent customer service. If you feel this role is for you, please apply!
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Telford) - 16 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Telford) - 16 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will help you impress during the interview process.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. This will prepare you for potential situational questions during the interview and demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your passion for customer service by sharing personal experiences where you've gone above and beyond for someone. This will highlight your customer-focused mindset, which is crucial for the Retail Customer Advisor role.
We think you need these skills to ace Retail Customer Advisor (Telford) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous customer-facing roles you've had, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Three UK's vision of better connectivity and customer care. Be sure to express your willingness to learn about their products.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with Three UK's emphasis on exceptional customer service.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to prepare a few anecdotes that showcase your ability to engage customers and resolve their queries.
✨Express Your Willingness to Learn
Three UK values ambition and the drive to learn over prior product knowledge. Be ready to discuss how you approach learning new skills and adapting to new environments, as this will resonate well with the interviewers.
✨Emphasise Teamwork
Since the company values working as one team, be prepared to talk about your experiences in collaborative settings. Share how you've contributed to team success and how you can bring that spirit to Three UK.
